General Conditions of Sale - Stay in Morocco

On reservation, an advance of 30% will be requested. You will be sent an invoice by return.

If you have to cancel your departure for any reason whatsoever, you must inform Alternative Desert Morocco by email as soon as possible.

More than 30 days before your departure, we will keep 40% of the advance (or you can put off your stay to a later date).
From 30 to 15 days before departure: we keep 50% of the advance.
14 days before departure to the date of departure: we keep 100% of the advance.

If the cancellation of your stay is announced by Alternative Desert Morocco following unforeseen events, you will be advised as soon as possible and any sums you have paid will be reimbursed in full, but you may not claim any indemnity.

If the cancellation of your stay is due to exceptional events such as strike/cancellation by your airline (with justifying documents), pandemic etc... your stay will be put off until later and you will have a credit note valid for one year.

No reservation will be considered unless made by email.
To reserve it is imperative to pay in advance, even for the excursions of one day and the transfers.

Alternative Desert Morocco does not cover flights, your insurance cover, your personal expenses, drinks, tips, entrances to museums and the costs of the different visits or the services which are not covered in the estimate. As a general rule, lunches are not included in the tours.

Payment can be made by bank transfer or international money order.

You must ensure that you comply with the formalities in force in the country (passport, visa, vaccinations…) https://www.amb-maroc.fr/_maroc/formalites.html
We recommend you check your personal insurance cover before leaving as our rates do not include insurance for repatriation or medical insurance.

The length of your stay will be determined by your dates, flight times and places of arrival and departure.
Alternative Desert Morocco will collect you on the day of your arrival and will accompany you on the day of your departure to the places and at the times agreed in advance if you have booked a tour with us.