Answers to your most frequently asked questions
Travel during Ramadan is possible. Opening hours and meal availability can vary, especially outside major tourist areas. Let us know your travel dates and any meal preferences so we can discuss the itinerary with you.
Spring and autumn are ideal for visiting Marrakech, as well as the great Moroccan south, also the imperial cities. In summer it can be excessively hot in the south, and in the Atlas the winters can be harsh, and the nights cool all year round. In summer, prefer the coastal tours, and the north if you are traveling with toddlers and the elderly.
You travel alone in the 4×4. We are specialized in personalized trips, with your personal driver, we will not impose other travelers on you.
No, unless you ask him. The driver receives his salary, and remains at your disposal for all stops, breaks, photo shoots, special requests, lunch breaks. He will not take you to the souk in order to collect his commission, however on your request, he can accompany you to help you find the object you are looking for. The driver is at your disposal to make you travel in all serenity. You can tip him if you want.
Tips are optional and at your discretion. If you wish to tip a driver, guide or restaurant staff, choose an amount that reflects the service and your budget. Ask us if you would like guidance on local customs.
- Souvenirs, haggling: haggling is an art and is part of the habits of Moroccans. The objective is to find a price that satisfies the seller and the buyer.
- On all tours: Don’t forget your personal medication, sun protection, lip balm (very dry air), eye drops
Always ask permission before photographing a person. DRONES! Be careful, the use of civilian drones is very supervised if not almost forbidden on Moroccan territory. You must apply for an import license and if you obtain it, you must apply for prefectural authorization for each place where you are going to film.
Choose comfortable clothing and footwear for the season and planned activities. Modest dress is considerate when visiting villages and cultural or religious sites. Bring sun protection for desert days and layers for cool mornings and evenings.
Mobile coverage and Wi-Fi availability vary by route and accommodation; remote desert areas may have limited service. Check roaming or local SIM and eSIM options with your provider before travel. Tell us if staying connected is important so we can discuss the planned stops.
Rain or other severe weather can affect mountain roads and desert tracks. If a planned route becomes unsafe or impassable, we will discuss a suitable adjustment and accommodation arrangements with you as soon as practical.
We strongly advise against going on a desert 4×4 tour if you are pregnant. Indeed, in case of emergencies, we would find ourselves too far from hospitals and competent clinics which are in the big cities, and do not want to take this responsibility.
• More than 30 days before departure: the 40% deposit is retained, and a €15 administration fee applies. Alternatively, you may postpone your trip free of charge for up to one year.
• From 30 to 15 days before departure: 50% of the deposit paid is retained.
• Less than 15 days before departure: the entire deposit paid is retained.
If the trip is postponed, your deposit will be held and applied towards the rescheduled stay for up to one year.