Good To Know

General Conditions of Sale – Stay in Morocco

Reservation a stay

A deposit of 40% of the total tour price is required to confirm your booking. The remaining 60% balance must be paid no later than 15 days before the tour departure date. An invoice will be sent to you.

Cancellation fees

If you have to cancel your departure for any reason whatsoever, you must inform Alternative Desert Morocco by email as soon as possible.

More than 30 days before departure: the 40% deposit is retained, and a €15 administration fee applies. Alternatively, you may postpone your trip free of charge for up to one year.
From 30 to 15 days before departure: 50% of the deposit paid is retained.
Less than 15 days before departure: the entire deposit paid is retained.

Postponement

If the trip is postponed, your deposit will be held and applied towards the rescheduled stay for up to one year.

If the cancellation of your stay is announced by Alternative Desert Morocco following unforeseen events, you will be advised as soon as possible and any sums you have paid will be reimbursed in full, but you may not claim any indemnity.

If exceptional events such as strikes, flight cancellations (with supporting documents) or pandemics affect your journey, please contact us promptly to discuss your trip.

Reservation

No reservation will be considered unless made by email.
To reserve it is imperative to pay in advance, even for the excursions of one day and the transfers.

Rates

Alternative Desert Morocco does not cover flights, your insurance cover, your personal expenses, drinks, tips, entrances to museums and the costs of the different visits or the services which are not covered in the estimate. As a general rule, lunches are not included in the tours.

Payment

Payment can be made by bank transfer or international money order.

Administrative conditions

You must ensure that you comply with the formalities in force in the country (passport, visa, vaccinations…) https://www.amb-maroc.fr/_maroc/formalites.html

We recommend you check your personal insurance cover before leaving as our rates do not include insurance for repatriation or medical insurance.

Length of your stay

The length of your stay will be determined by your dates, flight times and places of arrival and departure.

Alternative Desert Morocco will collect you on the day of your arrival and will accompany you on the day of your departure to the places and at the times agreed in advance if you have booked a tour with us.